Shipping Policy

1. Order Processing Time

• All orders are processed within [1-2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• If we experience a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

• Standard Shipping: [5-7 business days], cost: [$X.XX]
• Expedited Shipping: [2-3 business days], cost: [$X.XX]
• Overnight Shipping: [1-2 business days], cost: [$X.XX]

Delivery delays can occasionally occur due to unforeseen circumstances, such as inclement weather or carrier issues.

3. Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping
We offer international shipping to most countries. Shipping charges and delivery times will vary based on the destination country.

• Customs, Duties, and Taxes: [Your eCommerce Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages
[Your eCommerce Store Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return Policy

1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within [30] days of the purchase date for a full refund or exchange, subject to the following conditions:

• Items must be returned in their original condition, unused, and in the original packaging.
• Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items
Certain items are not eligible for return, including:

• Sale items or items purchased with a discount code (unless defective)
• Gift cards
• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items

3. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team at [support@yourecommercestore.com] with your order number and reason for return.
2. We will provide you with a return authorization and instructions on how to ship the item(s) back to us.
3. Pack the item(s) securely in the original packaging, and include the return authorization form.
4. Ship the item(s) to the address provided in the return instructions. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

4. Refunds
Once we receive your return and inspect the item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.

5. Exchanges
If you wish to exchange an item, please contact our customer service team. We will arrange the exchange process, subject to availability of the desired item.

6. Return Shipping Costs

• The customer is responsible for paying return shipping costs unless the return is due to a defect or an error on our part.
• If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping.

7. Late or Missing Refunds
If you haven’t received a refund after [10] business days, please check your bank account again, then contact your credit card company. If you’ve done this and still have not received your refund, please contact us at [support@yourecommercestore.com].

8. Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders cannot be canceled once they have been processed and shipped. In such cases, please follow our return process.

9. Contact Us
If you have any questions or concerns about our Shipping and Return Policy, please contact us: